At Synthetic Spray, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide while using our website and services.

1. Information We Collect

We collect information from you when you:

  • Place an order
  • Create an account
  • Sign up for our newsletter
  • Contact our customer support team

The types of information we may collect include:

  • Personal Information: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Information required for payment processing, such as payment method details, though we do not store sensitive payment data like credit card numbers directly on our site.
  • Browsing Information: IP address, browser type, device information, and website navigation patterns.

2. How We Use Your Information

We use your information for purposes that allow us to improve your experience, process your orders, and enhance our services. Specifically, we may use your information to:

  • Process and fulfill orders, including order confirmation, tracking, and delivery.
  • Communicate with you regarding orders, inquiries, and customer service requests.
  • Improve our website, products, and services.
  • Send promotional offers, product updates, and newsletters if you have opted into such communications (you may unsubscribe at any time).

3. Protecting Your Information

We prioritize your data security and have implemented security measures to protect against unauthorized access, alteration, or disclosure of your personal information. These measures include:

  • SSL Encryption: Our website uses SSL (Secure Socket Layer) technology to encrypt information transmitted online.
  • Restricted Access: Access to your personal information is limited to authorized personnel who need it to process your order or assist you with a request.
  • Data Retention: We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

4. Sharing Your Information

Synthetic Spray does not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers only for essential functions such as payment processing, shipping, or customer support, and only under strict confidentiality agreements.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze website traffic, and provide personalized content. Cookies are small data files stored on your device that help us improve website functionality and remember your preferences. You can choose to disable cookies through your browser settings; however, doing so may limit certain features on our website.

6. Third-Party Links

Our website may contain links to external websites. Synthetic Spray is not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any linked websites you visit.

7. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal information, subject to applicable legal requirements.
  • Opt out of receiving promotional communications by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at sales@syntheticspray.com.

8. Children’s Privacy

Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that a user under 18 has provided us with personal information, we will take steps to delete such information from our records.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes to the policy will be posted on this page, and your continued use of the website following any updates indicates acceptance of those changes.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Thank you for trusting Synthetic Spray with your information. We are committed to safeguarding your privacy and providing a secure, enjoyable shopping experience.